Refund policy

RETURNS

Our policy lasts 14 days. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.

LATE OR MISSING REFUNDS 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at kadiveesaarjewellery@outlook.com.

SHIPPING

To return your product, you should send the product to any of the parcel machine (Smartpost, Omniva etc) located in the Tasku Keskus in Tartu on the name of Kadi Veesaar Jewellery +3725109594. Alternatively you can mail your product to:

Kadi Veesaar Jewellery, Väljaotsa, Tammistu, Tartu vald, Tartumaa, 60531, Estonia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.